Support | Cardigent

We're Here to Help!

Feel free to call or email us anytime if you can’t find what you need or want advice on your marketing campaigns.  


How quick is your turnaround?

We generally print and mail our campaigns in 3 – 5 business days. Turnaround times do not include: design time and additional services such as Die-Cutting, Folding, Scoring, or other post press finishing processes.

Are you able to rush my postcards?  

We are able to expedite jobs with a 24-48 hour rush for an additional cost. While we make every effort to turn around our orders on time, outside conditions such as humidity, weather, acts of god, and equipment malfunction may delay jobs. In the event we do not ship a job for which you paid a RUSH fee, we will refund your rush fee and give you a 10% credit off of a future order with Cardigent.com.

How long does it take for my postcard to arrive?

We are able to expedite jobs with a 24-48 hour rush for an additional cost. While we make every effort to turn around our orders on time, outside conditions such as humidity, weather, acts of god, and equipment malfunction may delay jobs. In the event we do not ship a job for which you paid a RUSH fee, we will refund your rush fee and give you a 10% credit off of a future order with Cardigent.com.

Are you able to rush my postcards?  

Our campaigns are delivered via USPS Marketing Mail which is also known as Standard Mail. The major difference between first class and marketing mail is the delivery transit time. First Class mail generally delivers in 1-4 business days depending on where you are located and Standard mail delivers anywhere from 4-12 days.

Time sensitive postcards should be delivered through First Class Mail as the post office will delay standard mail delivery depending on their workload. This is especially evident during peak seasons.


Is full color printing included? 

Everything is printed in full-color. 

Are you able to rush my postcards?  

We are able to expedite jobs with a 24-48 hour rush for an additional cost. While we make every effort to turn around our orders on time, outside conditions such as humidity, weather, acts of god, and equipment malfunction may delay jobs. In the event we do not ship a job for which you paid a RUSH fee, we will refund your rush fee and give you a 10% credit off of a future order with Cardigent.com.

Are you able to rush my postcards?  

We are able to expedite jobs with a 24-48 hour rush for an additional cost. While we make every effort to turn around our orders on time, outside conditions such as humidity, weather, acts of god, and equipment malfunction may delay jobs. In the event we do not ship a job for which you paid a RUSH fee, we will refund your rush fee and give you a 10% credit off of a future order with Cardigent.com.

What’s included in the rate? 

Everything you need in order to run your postcard marketing campaign. We include a custom design, printing, postage, and the mailing of each postcard in our price

What is the minimum order quantity to qualify for discounted rates? 

5,000 or more households located within areas with discounted distribution. The biggest discounts begin when your campaign includes 10,000 or more postcards. 

Is full color printing included? 

Everything is printed in full-color.